This week’s OTA & Travel Distribution Update for the week ending Friday, May 15, 2020 contains a wide variety of stories – from the tried and true to the truly bizarre. I hope you enjoy.
IHG Finally Opens Ctrip Flagship Store
(“IHG Announces Partnership with Trip.com Group's Ctrip,” May 14, 2020 via Hotel News Resource)
For some time now, many of the largest hotel companies have operated flagship stores on Trip.com’s Ctrip. This past week, seeking to take advantage of the rebounding domestic China market, InterContinental Hotels Group (IHG) announced a broad partnership with Ctrip, including the addition of a new IHG flagship store. What’s most interesting about IHG’s announcement, however, is the planned “cooperation” between the two heavyweight’s loyalty programs. Users of the IHG flagship store will be able to enroll in IHG’s Rewards Club. Direct membership matching – whereby elite members of Ctrip’s loyalty program can apply for elite membership in IHG’s program - will also be offered. As part of this new partnership, it will be interesting to see whether IHG will offer its loyalty program rates through the flagship store or provide IHG loyalty program members who book through the Ctrip store membership benefits. The last time we saw that level of cooperation between a brand loyalty program and a distributor was the headscratcher of a deal between Expedia and Red Lion from 2016.
France Enters the Distribution Business?
(France to Build Online Platform to Rival Airbnb, Booking.com, May 14, 2020 via Bloomberg – News)
In these crazy days of the pandemic, public support has come in many forms. Here in the United States, we’ve all become familiar with the Coronavirus Aid, Relief, and Economic Security (CARES) Act and more recently, the Health and Economic Recovery Omnibus Emergency Solutions (HEROES) Act. This past week, King County (the Western Washington county that encompasses Seattle and its environs) announced a relief package that, among other things, provides much-needed financial support for the area’s hard-hit tourism industry. The $8 million earmarked for tourism in King County will be used by our local destination marketing organizations to fund a regional tourism campaign. Across the Atlantic, France is also providing stimulus support to its hard-hit tourism industry, although its investment will be used in a slightly different manner. This past week, the French government announced plans to partner with the French tourism industry to create a new online booking engine that is intended to “win back” customers from well-known U.S. intermediaries (e.g., Airbnb and Booking Holdings). Anyone remember Travelweb? How about Roomkey?
Hong Kong Regulators Finalize Commitments with Largest OTAs
(“Expedia, Booking.com, Trip.com parity-clause commitments accepted by Hong Kong antitrust regulator, May 13, 2020 via MLEX Insight)
As a follow-up to a story we featured last month regarding the Hong Kong Competition Commission’s ongoing investigation into the contracting practices of the largest OTAs (Expedia, Booking.com, Ctrip), this past week, the Commission announced that it had accepted the OTAs’ commitments to remove the subject parity requirements. The changes, which apply to each of the OTA’s related companies, are expected to take effect within 90 days and to remain in place for five years. The commitments also require each of the OTAs to submit an annual compliance statement.
Other news:
| May 12, 2020 via Hotel News Resource | |
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PrincipalGreg is Chair of the firm's national Hospitality, Travel & Tourism practice, which is directed at the variety of matters faced by hospitality and travel industry members, including purchase and sales agreements, management ...
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About the Editor
Greg Duff founded and chairs Foster Garvey’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.
